There’s a reason that 80% of our clients have been using Compliance Risk Analyzer for 5 years or more, and it comes down to customer satisfaction. From the beginning, we offer a customized demo using your data to let you try CRA for yourself – free of charge. Beyond that, our team is available for any quick questions or detailed discussions you need to succeed with CRA. Oftentimes, you don’t hear about the people behind a software tool, but we are here and ready to help.
Our Promise to You
Best-in-Class Customer Support
After your onboarding period, we are just a call or email away when you need us. Clients have found great value in our ability to build customized reports and take feedback into consideration for what features should be included in ongoing program updates. With decades of experience in healthcare analytics, our team is ready and able to answer any questions you have about CRA or your report results.
Above and Beyond Onboarding
Our team has one of the fastest, most comprehensive onboarding timelines in the industry thanks to our user-driven interface. Upon receipt of data, the CRA team can have your team fully onboarded in under two weeks. We will perform your initial analysis, provide walkthroughs of how to access reports, and provide interpretation of the results. From then on, our customer support team is available to answer any questions or perform additional training should the need arise.
Our team is equipped to assist you because we know healthcare. We are also available on a consultative basis to provide additional feedback on the results of your reports to ensure your team feels overly prepared should an audit occur.
A Few Words from Our Clients
“Their accessibility is unmatched; they make themselves available for quick calls as well as for in-depth discussions about the CRA reports. Furthermore, they routinely incorporate feedback from users to enhance CRA.”
Director, Systems Ethics & Compliance
An Ohio Healthcare Systems | 35K Providers
“The predictive analytics that are available with the Compliance Risk Analyzer (CRA) program mimic some of the same data mining techniques our payers are using today to locate risk and potential audit opportunities. This program has given us the opportunity to really zone in on our risk areas and audit providers that are flagged as high-risk along with the codes that are identified.”
Compliance Senior Analyst
A Michigan Healthcare System | 4.5K Providers
“We had several providers selected for a TPE audit. Using CRA, we were able to confirm that these providers were the top utilizers of the code; it contributed significantly to their risk score and was on their audit plan. Using CRA will now allow us to be proactive so we can respond to these audits with confidence.”